1. If you get through to someone you need to telephone them again later. False
2. If you dial a number and there’s no reply, you can sometimes leave a message on voicemail. True
3. You should ask someone to speak up if they can’t hear you. False
4. When a person promises to get back to you, you can expect to hear from them again. True
5. If a secretary cannot turn you on immediately, she may ask you to hold on. False
6. It’s a good idea to pick up the phone when it’s not ringing. False
7. If you get cut off you should phone back as soon as you can. True
8. You should always ask someone to look up if you can’t hear them. False
9. Don’t hang up in the middle of the conversation. Wait until the end. True
10. If the person you want is not there, you can take a message. False