1. I'll get back to you – e) I'll phone again
2. Give me a ring – g) phone me
3. I'll call you – f) I'll phone you
4. Could I have your name? – b) Who’s calling please?
5. I'm putting you through – d) I'm connecting you
6. Would you like to hold? – a) Do you mind waiting?
7. The line’s engaged – h) I'm afraid it’s busy
8. How can I help you? – c) What can I do for you?